Candle Broken In Transit

We strive to ensure a secure and seamless delivery of your shipment, but we understand that accidents can happen. In the unlikely event that your candle arrives damaged, rest assured that we will provide a replacement or a full refund—no questions asked.

Here’s what we need from you:

1. Clear photos of the mailing carton with the shipping label attached.
2. Clear photos of the damaged candle, including the product label or candle name.
3. A photo of the packing slip inside the mailing box.

Please email these images to info@candlecottage.com.au, and we will respond within one business day.